We require your contact details for our records, we cannot deemed to have obtained informed consent unless we know your identity, however in the normal course of counselling there should be NO reason to contact you via your telephone / mobile / personal email or postal address.  Below you will be asked to choice a Central England Counselling Encrypted Email address; this is the only method of contact that will normally be used (unless you specifically request another method).

Please choose a centralenglandcounselling.co.uk Email Address that will be used for all subsequent communication once you have submitted this initial encrypted form.  We suggest you choose your first name and second name separated by a full stop e.g. ken.beckett@centralenglandcounselling.co.uk   

         In all communications with Central England Counselling, the Client agrees to honestly represent their identity and Personal Information.

          The Client must be over 18 years of age.

          The Counselling will take place by ‘Therapeutic Email’ exchange

         The Counsellor undertakes to respond to a Client’s email within 3 working days.

         It is up to the Client as to how much information they put in an Email and the length of time they take to write it and send it.  The Client is advised that ideally they should respond to the Counsellor’s Email within 3/5 days.  

         Provided the Client’s Email is of sufficient length: The Counsellor will ‘work’ for 1 hour on the Client’s Email.  During this time the Counsellor will read the Email, reflect on the Email and write a response to the Email.  In 1 hour the Counsellor may or may not be able to respond to all the ‘issues’ raised in a Client’s Email.

          There is NO contractual obligation on the Client to send a further Email, but the Counsellor will work on the assumption that the Counselling will be open ended (not limited to a specific number of Emails) unless advised / agreed differently and on going (until the Client or Counsellor or both believe it serves no benefit to continue).

         The Counsellor and Client will periodically assess if the Counselling is of benefit to the Client.

         If the Client has not responded to the Counsellor’s last email within 2 months the Client’s centralenglandcounselling.co.uk email account will be closed.  The emails already sent by both the Counsellor and Client will be archived for a further 12 months.  If they so wish the Client may gain access to these and ‘pick up where they left off’ during this 12 month period … BUT in order to do so they must agree a new contract and send their next email via the Encrypted Form … requesting the same email address and supplying the ORIGINAL PASSWORD to verify their identity (we advise you to keep a record of these in a safe and private place).

          The Client may use their centralenglandcounselling.co.uk email address to send the Counsellor any number of ‘Administrative Emails’ … such as emails regarding the Client having difficult with the email system or advising of delays/breaks due to illness or holidays (and the Counsellor will send the client the same).  These emails are obviously free of charge!

         ‘Add on Emails’ … On occasions a Client may send a ‘Therapeutic Email’ and shortly afterwards realise they have left out a piece of vital information they should have included, or they may wish to clarify a point … in such circumstances the Client may send an ‘Add on Email’ free of charge … BUT it is at the sole discretion of the Counsellor as to what constitutes a free of charge ‘Add on Email’ and what constitutes a ‘new’ and chargeable ‘Therapeutic Email.’  To judge this the Counsellor will consider: when the email arrives, has it arrived before or after they have worked on the original (causing/not causing further work), can it be read in conjunction with the original email, is it raising completely separate issues and it’s length.  In general ‘Add on Emails’ are to be avoided: as they are bad practice and bad Counselling Procedure (if you were seeing a ‘live Counsellor’ you would not drop in for 5 minutes between sessions to tell him something you had forgotten! … you would have to wait for the next session) … but used sparingly they are something that can be accommodated within Email Counselling.

         The Counsellor is a member of the British Association of Counsellors & Psychotherapists and will work within their ethical framework.

         Central England Counselling agrees not communicate your Personal Information to anyone without your consent, other than the following exceptions:

         1. While receiving regular supervision (by another qualified Counsellor) which is a requirement of the British Association of Counsellors and Psychotherapists   Supervision may involve the Counsellor disclosing your personal information to their Supervisor.  The Supervisor is in turn bound by the same rules of confidentiality as the Counsellor.

         2. Counsellors have both a legal and ethical requirement to report any suspicion of child abuse or risk of child abuse to appropriate child protection authorities or the police.

         3. If there is reason to believe that a person's life (yours or that of another) may be in danger the situation will be reported to an appropriate authority (in the case of it being your life the appropriate action may be agreed between us.)

          4. If there is reason to believe that a person (you or another) is at risk of serious harm, the situation will be reported to an appropriate authority (in the case of serious harm to yourself the appropriate action may be agreed between us.)

          5. Courts of law may have the power to demand the release of your records if you are involved in a court case and the court believes your communications with your Counsellor has a bearing on that case.

          6. Counsellors are responsible by UK law to report acts or potential acts of terrorism serious crime or money laundering.

         Whenever possible confidentiality will not be broken without first discussing the issue with the client.

         Central England Counselling's ability to fulfil these obligations will be limited by the information the client provides.

         The Client is advised to check and keep their contact details up to date, failure to do so releases Central England Counselling from any ethical and/or legal obligation to warn of life threatening situations.  

         Central England Counselling cannot be held responsible for helping the Client manage a crisis using Email Counselling, because of the delays involved.  If the Client experiences strong feelings of distress, has an emergency or life threatening situation, during the course of Email Counselling, sending an email message is not an appropriate action.  Incoming email may only be checked once per day (excluding local holidays).  In the event of an emergency or an acute emotional crisis the client must manage the crisis by using resources other than those offered by Central England Counselling.

         Sent and received emails will be kept on Central England Counselling’s server (password protected) the Counsellor’s local computer (password protected) or downloaded (under lock and key) for a period of 14 months, after which they will be deleted/destroyed. 

         Records other than sent or received emails – Brief written ‘session notes’ may be kept by the Counsellor either electronically or on paper.  They will be kept in a secure place, and separate from any names or contact details.  They will routinely be destroyed after 14 months.  

         In the event of the Counsellor’s death any emails, records or notes will be destroyed by the Counsellor’s Supervisor.

         Client’s personal details and notes will NEVER be passed to a 3rd party unless specifically requested by the Client or demanded by a court of law.

          The Emails sent by the Counsellor to the Client may be kept (by whatever means the client wishes) for as long as the Client wishes: for the sole private and personal use of the client (for therapeutic purposes). They must not be: generally shared with others, made available to the public, uploaded to any social media site (either partially or in their entirety) used for research, journalism or financial gain.     

         Further conditions may be added to this contract if mutually agreed by the Counsellor and Client.

         Fees: The cost of each Therapeutic Email sent to the Counsellor will be 35.00 GBP.  The Client will be required to pay for each email as it is sent.  The Counsellor is under no obligation to respond to any email sent if the fee is not paid.

Thank you for completing the formalities! ...

We are now ready to begin!

In the box below please send me your first email! ... in this email you should outline the area/issue (if known) that you wish us to concentrate on ... please give some background information about you, your family, current circumstance ... anything you think may have a baring or influence on how you currently feel.

Remember what you are ‘buying’ is one hour of my time just like in a conventional counselling session.  So the length of your email and content of your email should be what you anticipate it will take me one hour to read ... assess, reflect on and then respond to ... we might not get it right the first time but it will soon come as we work together.


After you have submitted your email please remember to pay: you can do this by either clicking on the 'pay now button' on the top right of this page or clicking on the 'pay now button' in the bottom right of the Email Counselling page.  Thank you!


centralenglandcounselling.co.uk encrypted email is provided to individuals who are 18 years of age.

You agree you will not use centralenglandcounselling.co.uk encrypted email for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Central England Counselling may, at its sole discretion, immediately terminate the service without cause or notice, should the user's conduct fail to conform to these conditions or for any reason they deem fit.

Each user is solely responsible for his or her transmissions through centralenglandcounselling.co.uk encrypted email.  

centralenglandcounselling.co.uk encrypted email is provided to individuals for personal use only.

You agree to be bound by Internet regulations, policies and procedures.

You agree to comply with all applicable local, national and international laws and regulations. You agree not to use centralenglandcounselling.co.uk encrypted email for illegal purposes; not to interfere or disrupt networks connected to this service; and to comply with all rules, policies and procedures connected to it.

You will not use centralenglandcounselling.co.uk encrypted email to send junk email, spam, or use email lists that contain any person that has not specifically agreed to be included on that list.

You agree not to transmit, or allow others to use your address to transmit, through centralenglandcounselling.co.uk encrypted email, any material including, but not limited to, unlawful or harassing, libellous, abusive, threatening, harmful, or obscene material that encourages conduct that could constitute a criminal offence or give rise to civil liability.  

You agree not to collect information about others, including email addresses, without their consent.

You will not create a false identity for the purpose of misleading others as to the identity of the sender or the origin of a message.

Anyone found to be generating ‘spam’ or knowingly aiding the distribution of ‘spam’ will have their user privileges revoked immediately.

You are responsible for maintaining the confidentiality of your login password and your account. You are responsible for all activity that occurs under your account and are therefore advised not to disclose your passwords to anyone, or to allow anyone to access your account.

Central England Counselling advices you to logout after each use of the centralenglandcounselling.co.uk encrypted email, and to clear your browser’s history and cache.

We advise you that there are security issues related to downloading and storing files to your local computer or to a portable storage device, and if you are not aware of the risks, to avoid doing so.

It is good practice to ensure that your computer is running anti-virus software.

Improvements and/or changes to the Service may be made at any time without notice.

Central England Counselling does not guarantee that centralenglandcounselling.co.uk encrypted email will be uninterrupted  nor does it guarantees the availability, reliability, timeliness or appropriateness of the Service.

You should be aware that centralenglandcounselling.co.uk encrypted email  does not encrypt your login ID, or the e-mail header information, including the Subject line.

Central England Counselling is not responsible for any damages whatsoever as a result of the loss of use, data or profits connected to the performance of centralenglandcounselling.co.uk encrypted email. The user is solely responsible for any and all information that passes through centralenglandcounselling.co.uk encrypted email servers. The sole remedy is for users to discontinue their use of centralenglandcounselling.co.uk encrypted email.

You agree that Central England Counselling cannot be held responsible for any third party claim, demand, or damage, including Legal fees, arising out of your use of centralenglandcounselling.co.uk encrypted email.

The amount of email storage space is limited; in the event of this storage space being exceeded you agree that Central England Counselling is not responsible or liable for the fact that some messages may not be processed due to space.

Central England Counselling reserves the right to review and change this agreement at any time and to notify you by posting an updated version of the agreement on this Web site. You are responsible for regularly reviewing policies. Continued use of the Service after any such changes shall constitute your consent to such changes.

Any rights not expressly granted herein are reserved.

By registering with centralenglandcounselling.co.uk encrypted email you agree to be bound by the terms outlined in this agreement.

If you are taking any medication please state the name and dose you are taking, if none please state none.

Pre-assessment form

Personal Details

Central England Counselling's Terms of Use

Client Consent Form


Once you have gained access to your email account, you may if you so wish change your original password to a new one.

We recommend you keep a copy of your email address and password in a safe place.  

Set up your encrypted email address

Confirm password