require your contact details for our records, we cannot deemed to have
obtained informed consent unless we know your identity, however in the
normal course of counselling there should be NO reason to contact you
via your telephone / mobile / personal email or postal address.
Below you will be asked to choice a Central England
Counselling Encrypted Email address; this is the only method of contact
that will normally be used (unless you specifically request another
choose a centralenglandcounselling.co.uk Email Address that will be
used for all subsequent communication once you have submitted this
initial encrypted form. We suggest you choose your first name
and second name separated by a full stop e.g.
all communications with Central England Counselling, the Client agrees
to honestly represent their identity and Personal Information.
Client must be over 18 years of age.
Counselling will take place by ‘Therapeutic Email’ exchange
Counsellor undertakes to respond to a Client’s email within 3 working
is up to the Client as to how much information they put in an Email and
the length of time they take to write it and send it. The
Client is advised that ideally they should respond to the
Counsellor’s Email within 3/5 days.
the Client’s Email is of sufficient length: The Counsellor will ‘work’
for 1 hour on the Client’s Email. During this time the
Counsellor will read the Email, reflect on the Email and write a
response to the Email. In 1 hour the Counsellor may or may
not be able to respond to all the ‘issues’ raised in a Client’s Email.
is NO contractual obligation on the Client to send a further Email, but
the Counsellor will work on the assumption that the Counselling will be
open ended (not limited to a specific number of Emails) unless advised
/ agreed differently and on going (until the Client or Counsellor or
both believe it serves no benefit to continue).
Counsellor and Client will periodically assess if the Counselling is of
benefit to the Client.
the Client has not responded to the Counsellor’s last email within 2
months the Client’s centralenglandcounselling.co.uk email account will
be closed. The emails already sent by both the Counsellor and
Client will be archived for a further 12 months. If they so
wish the Client may gain access to these and ‘pick up where they left
off’ during this 12 month period … BUT in order to do so they must
agree a new contract and send their next email via the Encrypted Form …
requesting the same email address and supplying the ORIGINAL PASSWORD
to verify their identity (we advise you to keep a record of these in a
safe and private place).
Client may use their centralenglandcounselling.co.uk email address to
send the Counsellor any number of ‘Administrative Emails’ … such as
emails regarding the Client having difficult with the email system or
advising of delays/breaks due to illness or holidays (and the
Counsellor will send the client the same). These emails are
obviously free of charge!
on Emails’ … On occasions a Client may send a ‘Therapeutic Email’ and
shortly afterwards realise they have left out a piece of vital
information they should have included, or they may wish to clarify a
point … in such circumstances the Client may send an ‘Add on Email’ free
of charge … BUT
it is at the sole discretion of the Counsellor as to what constitutes a free of
charge ‘Add on Email’ and what constitutes a ‘new’ and chargeable
‘Therapeutic Email.’ To judge this the Counsellor will
consider: when the email arrives, has it arrived before or after they
have worked on the original (causing/not causing further work), can it
be read in conjunction with the original email, is it raising
completely separate issues and it’s length. In general ‘Add
on Emails’ are to be avoided: as they are bad practice and bad
Counselling Procedure (if you were seeing a ‘live Counsellor’ you would
not drop in for 5 minutes between sessions to tell him something you had
forgotten! … you would have to wait for the next session) … but used
sparingly they are something that can be accommodated within Email
Counsellor is a member of the British Association of Counsellors
& Psychotherapists and will work within their ethical framework.
England Counselling agrees not communicate your Personal Information to
anyone without your consent, other than the following exceptions:
While receiving regular supervision (by another qualified Counsellor)
which is a requirement of the British Association of Counsellors and
Psychotherapists Supervision may involve the
Counsellor disclosing your personal information to their Supervisor.
The Supervisor is in turn bound by the same rules of
confidentiality as the Counsellor.
Counsellors have both a legal and ethical requirement to report any
suspicion of child abuse or risk of child abuse to appropriate child
protection authorities or the police.
If there is reason to believe that a person's life (yours or that of
another) may be in danger the situation will be reported to an
appropriate authority (in the case of it being your life the
appropriate action may be agreed between us.)
If there is reason to believe that a person (you or another) is at risk
of serious harm, the situation will be reported to an appropriate
authority (in the case of serious harm to yourself the appropriate
action may be agreed between us.)
Courts of law may have the power to demand the release of your records
if you are involved in a court case and the court believes your
communications with your Counsellor has a bearing on that case.
Counsellors are responsible by UK law to report acts or potential acts
of terrorism serious crime or money laundering.
possible confidentiality will not be broken without
first discussing the issue with the client.
England Counselling's ability to fulfil these obligations will be
limited by the information the client provides.
Client is advised to check and keep their contact details up to date,
failure to do so releases Central England Counselling from any ethical
and/or legal obligation to warn of life threatening situations.
England Counselling cannot be held responsible for helping the Client
manage a crisis using Email Counselling, because of the delays
involved. If the Client experiences strong feelings of
distress, has an emergency or life threatening situation, during the
course of Email Counselling, sending an email message is not
an appropriate action. Incoming email may only be checked
once per day (excluding local holidays). In the event of an
emergency or an acute emotional crisis the client must manage the
crisis by using resources other than those offered by Central England
and received emails will be kept on Central England Counselling’s
server (password protected) the Counsellor’s local computer (password
protected) or downloaded (under lock and key) for a period of 14 months, after which they will be deleted/destroyed.
other than sent or received emails – Brief written ‘session notes’ may
be kept by the Counsellor either electronically or on paper.
They will be kept in a secure place, and separate from any
names or contact details. They will routinely be
destroyed after 14 months.
the event of the Counsellor’s death any emails, records or
notes will be destroyed by the Counsellor’s Supervisor.
personal details and notes will NEVER be passed to a 3rd party unless
specifically requested by the Client or demanded by a court of
Emails sent by the Counsellor to the Client may be kept (by whatever
means the client wishes) for as long as the Client wishes: for the sole private and personal
use of the client (for therapeutic purposes). They must not be: generally shared
with others, made available to the public, uploaded to any social media
site (either partially or in their entirety) used for research,
journalism or financial gain.
conditions may be added to this contract if mutually agreed by the
Counsellor and Client.
The cost of each Therapeutic Email sent to the Counsellor will be 35.00
GBP. The Client will be required to pay for each email as it
is sent. The Counsellor is under no obligation to respond to
any email sent if the fee is not paid.
you for completing the formalities! ...
are now ready to begin!
the box below please send me your first email! ... in this email you
should outline the area/issue (if known) that you wish us to
concentrate on ... please give some background information about you,
your family, current circumstance ... anything you think may have a
baring or influence on how you currently feel.
what you are ‘buying’ is one hour of my time just like in a
conventional counselling session. So the length of your email
and content of your email should be what you anticipate it will take me
one hour to read ... assess, reflect on and then respond to ... we
might not get it right the first time but it will soon come as we work
you have submitted your email please remember to pay: you can do this
by either clicking on the 'pay now button' on the top right of this
page or clicking on the 'pay now button' in the bottom right of the Email
Counselling page. Thank you!
encrypted email is provided to individuals who are 18 years of age.
agree you will not use centralenglandcounselling.co.uk encrypted email
for any purpose that is unlawful or prohibited by these terms,
conditions, and notices.
England Counselling may, at its sole discretion, immediately terminate
the service without cause or notice, should the user's conduct fail to
conform to these conditions or for any reason they deem fit.
user is solely responsible for his or her transmissions through
centralenglandcounselling.co.uk encrypted email.
encrypted email is provided to individuals for personal use only.
agree to be bound by Internet regulations, policies and procedures.
agree to comply with all applicable local, national and international
laws and regulations. You agree not to use
centralenglandcounselling.co.uk encrypted email for illegal purposes;
not to interfere or disrupt networks connected to this service; and to
comply with all rules, policies and procedures connected to it.
will not use centralenglandcounselling.co.uk encrypted email to send
junk email, spam, or use email lists that contain any person that has
not specifically agreed to be included on that list.
agree not to transmit, or allow others to use your address to transmit,
through centralenglandcounselling.co.uk encrypted email, any material
including, but not limited to, unlawful or harassing, libellous,
abusive, threatening, harmful, or obscene material that encourages
conduct that could constitute a criminal offence or give rise to civil
agree not to collect information about others, including email
addresses, without their consent.
will not create a false identity for the purpose of misleading others
as to the identity of the sender or the origin of a message.
found to be generating ‘spam’ or knowingly aiding the distribution of
‘spam’ will have their user privileges revoked immediately.
are responsible for maintaining the confidentiality of your login
password and your account. You are responsible for all activity that
occurs under your account and are therefore advised not to disclose
your passwords to anyone, or to allow anyone to access your account.
England Counselling advices you to logout after each use of the
centralenglandcounselling.co.uk encrypted email, and to clear your
browser’s history and cache.
advise you that there are security issues related to downloading and
storing files to your local computer or to a portable storage device,
and if you are not aware of the risks, to avoid doing so.
is good practice to ensure that your computer is running anti-virus
and/or changes to the Service may be made at any time without notice.
England Counselling does not guarantee that
centralenglandcounselling.co.uk encrypted email will be uninterrupted
nor does it guarantees the availability, reliability,
timeliness or appropriateness of the Service.
should be aware that centralenglandcounselling.co.uk encrypted email
does not encrypt your login ID, or the e-mail
header information, including the Subject line.
England Counselling is not responsible for any damages whatsoever as a
result of the loss of use, data or profits connected to the performance
of centralenglandcounselling.co.uk encrypted email. The user is solely
responsible for any and all information that passes through
centralenglandcounselling.co.uk encrypted email servers. The sole
remedy is for users to discontinue their use of
centralenglandcounselling.co.uk encrypted email.
agree that Central England Counselling cannot be held responsible for
any third party claim, demand, or damage, including Legal fees, arising
out of your use of centralenglandcounselling.co.uk encrypted email.
amount of email storage space is limited; in the event of this storage
space being exceeded you agree that Central England Counselling is not
responsible or liable for the fact that some messages may not be
processed due to space.
England Counselling reserves the right to review and change this
agreement at any time and to notify you by posting an updated version
of the agreement on this Web site. You are responsible for regularly
reviewing policies. Continued use of the Service after any such changes
shall constitute your consent to such changes.
rights not expressly granted herein are reserved.
registering with centralenglandcounselling.co.uk encrypted email you
agree to be bound by the terms outlined in this agreement.
we can continue, we need to make you aware that there are certain
situations that are not appropriate for email counselling, and are more
appropriate to face to face counselling. If any of the
following situations are applicable to you please follow the hyper-link
for further information.
Are you under 18 years of age?
Are you living outside the UK?
Are you uncomfortable or
inexperienced using a computer?
Are you unable to find a
private setting from which you can read and write your email
Have you been the victim of
violence in your relationship in the past 6 months?
Have you been violent with
your partner within the past 6 months?
Are you feeling suicidal?
Are you seeking online
counselling mainly to deal with concerns about sexual abuse?
Are you currently dealing
with an eating disorder?
Are you taking any medication?
Are you currently seeing
Have you recently experienced
symptoms of psychosis, or are you concerned that you may be losing
touch with reality?
Are you feeling excessively
fearful about delving in to certain issues, or unsure you'll be able to
handle what comes up?
you are taking any medication please state the name and dose you are
taking, if none please state none.
you have gained access to your email account, you may if you so wish
change your original password to a new one.
recommend you keep a copy of your email address and password in a safe
up your encrypted email address
I have read and understand the pre-assessment
Date of Birth
I confirm I have read understand and
accept the counselling contract
I confirm I have read understand accept
Choose an email address
Choose a password